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CONTACT DURBAN TRUCK AND BUS SPARES
Terms and Conditions
1. Goods correctly supplied will not be accepted for credit, where exception is made, a handling fee of 10% will be levied on the customer.
2. The ownership of the sold articles is only transferred at the moment of the complete payment of the sale price and cost.
Warranty
1. NO WARRANTY ON ELECTRICAL COMPONENTS OR HANG ON PARTS.
2. All warranties are extended to our direct customers only. Our Warranties are not extended to those who have repurchased from our customers. All resales are the sole responsibility of our customers. However, provided all the requirements are met, we will always go above and beyond to fulfill our warranties made to our direct customers.
3. Injectors & turbos are not included in our customer warranty
4. Warranty is valid for 7 days from date of payment
5. Warranty does not include damages or faults incurred during fitment of the parts/spares and fitment must be made by a qualified RMI approved mechanic
6. Malfunctions as a consequence of basic causes, including but not limited to improper wiring or installation or operation beyond appropriate usage limits, are not covered by the warranty
7. This warranty is void if any person has performed or applied repairs or adjustments to the product, which Durban Truck and Bus Spares (Pty) Ltd has not authorised in writing.
8. Warranty claims must be reported in writing within 7 days of detection of the fault and the following information must be supplied: Installation date, Detailed problem description, Photos (and videos if possible) of defective product
9. PLEASE NOTE EXTREMELY IMPORTANT: WATER PUMPS AND THERMOSTATS MUST BE CHANGED ON ALL ENGINES PURCHASED TO AVOID DAMAGE
10. WARRANTY WILL NOT BE VALID IF THE ABOVE CRITERIA ARE NOT MET
Outstanding Balances / Overdue Accounts Policy
1. Quotes are only valid for 7 days.
2. A partial payment towards quotes and/or invoices are automatically deemed deposits
3. Should a partial payment/deposit be made the balance is due within 7 days from date of quotation. Unless otherwise stipulated, in writing.
4. Should a balance owed not be settled within 7 days from date of quotation, the quote is no longer valid, and any deposit/partial payment is non-refundable. Unless other agreements are made, in writing.