Warranty / Terms and Conditions

Warranty / Terms and Conditions

Terms and Conditions

1. Goods correctly supplied will not be accepted for credit, where exception is made, a handling fee of 10% will be levied on the customer.

2. The ownership of the sold articles is only transferred at the moment of the complete payment of the sale price and cost.

 

Note:

1. DURBAN TRUCK AND BUS SPARES (PTY) LTD takes no liability for third party delivery

2. Quotes are valid for 7 days from date of Quote

3. Deposits / Partial payments are non-refundable in the case of non-payment

4. WATER PUMP, THERMOSTATS AND OIL FILTERS must be changed on all Engines purchases, or there will be no warranty at all !!!!!!!

5. No warranty on TURBOS, INJECTORS ,STARTERS AND ALTERNATORS

6. SECOND-HAND ENGINES ARE USED & ONLY HAVE A WARRANTY ON MAIN COMPONENTS ONLY

7. WE ARE NOT LIABLE FOR FITMENT OR REMOVEL OF ANY SPARES. ANY DOWNTIME INCURED, DUE TO A BRAKEDOWN WILL NOT BE COVERED BY DURBAN TRUCK AND BUS SPARES THIS WILL INCLUDE ANY RENTALS OR ADDITIONAL HIRING OF VECHICLES.

8. Goods correctly supplied will not be accepted for credit, where exception is made, a handling fee of 10% will be levied on the customer.

Please use quote number or invoice number as reference when making payment.

Please acknowledge that you have read and understood our full terms and conditions at www.dbntruckandbus.co.za in full.

CUSTOMER TO SIGN AND ACKNOLEDGE THATS HE/ SHE ACCEPT THE TERMS AND CONDITION AND TO EMAIL HIS / HER PROFORMA / QUOTE
TO accounts@dbntruckandbus.co.za

Warranty

1. NO WARRANTY ON ELECTRICAL COMPONENTS OR HANG ON PARTS.

2. All warranties are extended to our direct customers only. Our Warranties are not extended to those who have repurchased from our customers. All resales are the sole responsibility of our customers. However, provided all the requirements are met, we will always go above and beyond to fulfill our warranties made to our direct customers.

3. Injectors & turbos are not included in our customer warranty

4. Warranty is valid for 7 days from date of payment

5. Warranty does not include damages or faults incurred during fitment of the parts/spares and fitment must be made by a qualified RMI approved mechanic

6. Malfunctions as a consequence of basic causes, including but not limited to improper wiring or installation or operation beyond appropriate usage limits, are not covered by the warranty

7. This warranty is void if any person has performed or applied repairs or adjustments to the product, which Durban Truck and Bus Spares (Pty) Ltd has not authorised in writing.

8. Warranty claims must be reported in writing within 7 days of detection of the fault and the following information must be supplied: Installation date, Detailed problem description, Photos (and videos if possible) of defective product

9. PLEASE NOTE EXTREMELY IMPORTANT: WATER PUMPS AND THERMOSTATS MUST BE CHANGED ON ALL ENGINES PURCHASED TO AVOID DAMAGE

10. WARRANTY WILL NOT BE VALID IF THE ABOVE CRITERIA ARE NOT MET

Outstanding Balances / Overdue Accounts Policy

1. Quotes are only valid for 7 days.

2. A partial payment towards quotes and/or invoices are automatically deemed deposits

3. Should a partial payment/deposit be made the balance is due within 7 days from date of quotation. Unless otherwise stipulated, in writing.

4. Should a balance owed not be settled within 7 days from date of quotation, the quote is no longer valid, and any deposit/partial payment is non-refundable. Unless other agreements are made, in writing.